Get in Touch
We're here to help. Choose the right channel for your inquiry and we'll get back to you as soon as possible.
General Inquiries
[email protected]For general questions, partnership inquiries, and business matters
Response within 24-48 hours
Product Support
[email protected]Technical support, feature requests, and product assistance
Response within 12-24 hours
Billing & Subscriptions
[email protected]Payment issues, subscription changes, and invoice requests
Response within 6-12 hours
Security & Privacy
[email protected]Security concerns, vulnerability reports, and privacy questions
Response within 6 hours for critical issues
Legal & Compliance
[email protected]Terms of service, privacy policy, and compliance matters
Response within 48-72 hours
Bug Reports
[email protected]Report bugs and technical issues with detailed information
Response within 24 hours
Priority Support for Pro & Max Users
Get faster response times and dedicated support channels
Pro Support
- Priority email support
- 12-hour response time
- Direct access to technical team
Max Support
- Dedicated support channel
- 4-hour response time
- Scheduled video calls available
- Custom integration support
Before You Contact Us
How do I report a security vulnerability?
Please email [email protected] with details about the vulnerability. Include steps to reproduce, potential impact, and any proof of concept. We take security seriously and will respond within 6 hours for critical issues.
I'm having trouble with billing or my subscription
For the fastest resolution, email [email protected] with your account email and a description of the issue. Include any relevant invoice numbers or error messages.
How can I request a new feature?
We love hearing from our users! Send feature requests to [email protected] with details about your use case and how the feature would help your workflow.
Where can I find documentation?
Visit our documentation at docs.bytearmor.ai for guides, API documentation, and troubleshooting tips. If you can't find what you need, contact [email protected].
Do you offer enterprise plans?
Yes! For custom enterprise solutions with unlimited repositories, dedicated infrastructure, and SLA guarantees, contact [email protected] to discuss your requirements.